We've been providing computer and network support to small businesses in the Boston area since 2001 - medical offices, accountants, law firms, manufacturers, retail, non-profits, and more. Most of our new clients are referred to us by existing clients.
We asked our clients: "How likely is it that you'd refer Ekaru to a colleague or a friend?" On a scale of 0-10, the average response was a "9" and here's what our clients say is their most important reason for their rating:
- "Best tech company for small companies - much appreciated, what you do for us"
- "Strong technical expertise."
- "Great service, extraordinary expertise"
- "Fast service - nice people"
- "Follow through and availability on short notice"
- "I love you guys! You always come to my rescue"
- "Trust"
- "Reliability"
- "Ekaru is very responsive. They have services that fit my business: not too big, not too little, just right"
- "Response time and pleasant attitude"
- "Willingness to work with requests/style of client"
- "Very experienced staff. Quick replies to problems"
- "Response time and knowledge of system. We are thrilled you are on-board with us - I've already been telling other practices about Ekaru"
- "Personable, knowledgeable, get the job done, sensitive to time issues, reasonable in cost"
- "Fast attention to service requests, reasonable fees"
- "Very knowledgeable"
- "Knowledge, professionalism"
- "Responsive, Flexible"
- "I like the fact that when there is problem, you're on it. I really appreciate the follow-up calls & calls when you offer a new service"
- "Personal service and responsiveness"
- "Integrity, Honesty, Service"
- "Expertise and responsiveness"
- "Friendly, not pushy, quality of work and flexibility of plans and portfolio of services"
- "Prompt, knowledgeable, courteous service whenever we call."
- "Technical expertise strong, nice people"
- "Personal touch and service"
- "(1)Skill, (2)Responsiveness, (3)Reasonable Cost"
- "Responsiveness...superior problem identification. Excellent communication, fair pricing. Outstanding service organization."
- "I am always impressed with Ekaru's willingness to accommodate client's requirements and schedule."
- "Follow up with customers, technical capabilities, friendly staff."
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